How it works

We have now launched our new web site you can find it by clicking HOME in the menu. This site will still work but Stock levels and Prices may be wrong

The best product with the best service

We do our very best to offer top level products and service whether we are sending your goods or you are coming to collect them. On this page are all the details of what you can expect from us.

Stock & availability

Currently we do not have an active stock system on our web site (although we hope to add this in the future) we do run a manually manged stock indicator but this will sometimes be out of date. We carry many of the items we list in stock either at our main premises or in our small warehouse. Other items are ordered as needed, we only list items on our site that we have reliable suppliers for so must items can be sent to us in a day or two. If you wish to confirm availability the please do make contact with us.

How "Click & Collect" works

If you select click and collect the goods will be held at our Winchster Shop, CY Music@the Loft, St Clemet Street SO23 9HH for your collection.

Returns & faulty goods

All distance selling has a 14 day "cooling off" period during which time the goods can be returned at the customers expense for a full refund. Please note, not all items are covered by the 14 day "cooling off" time. These items include anything that come in contact with your mouth or inner ears due to health & safety.

After this time we will offer a repair or replacement of any goods developing a fault up to 1 year old. This does not cover items that have been misused or damaged by accident. It also does not cover items such as reeds & strings that have a undetermined usable life.

Returning items is at the customers expense & due care must be taken. Any damage caused in returning the goods will be at the customers expense. If you do need to return any goods to us we ask you wrap the item in a protective layer to attach any labels etc to avoid damage. For full details see terms and conditions below

Safe and secure

Internet security is on everyone's mind, and we are no different. To make your transaction as safe as we can we use recognized companys to provide our payment service. First we use Roman Cart to run our shopping basket, this has all the modern security systems in place. For payments we use both Pay Pal and Stripe.

This is an outline of our policies regarding on-line sales. For more information on your rights please visit the links below.